ServiceNow Fundamentals

– For you who are new to ServiceNow System Administrator with less than 3 months experience in
ServiceNow implementation.


  • ServiceNow Fundamentals
  • ServiceNow Fundamentals
  • Online
  • Vandtårnsvej 62A, 2860 Søborg or online
  • 28 – 30 April
  • 16 – 18 juni
  • 09:00 – 17:00
  • 09:00 – 17:00


BusinessNow holds ServiceNow Fundamentals courses. The courses provide general introduction to ServiceNow and provide a thorough overview of the many different functions and possibilities offered by the system.


The course will be a consultant from BusinessNow, but the course will be based on the teaching structure used by ServiceNow itself. This includes both group exercises, practical configuration and tool setup.

If you want to become a Certified System Administrator, you must take an exam after the course.

Content of our ServiceNow Fundamentals course

During the course of 7 modules we get through the areas:

  • Module 1: ServiceNow User Interface
  • Module 2: User Administration
  • Module 3: Data Processing and Reporting
  • Module 4: Service Automation Platform
  • Module 5: Core Application Administration
  • Module 6: Ongoing maintenance
  • Module 7: Capstone Project

The course can also be completed as an internal business course in Danish or English.

Prerequisites for participation

Formally none – but it is recommended that you have taken ServiceNow’s 6 introductory modules like e-learning

The modules provide a brief introduction to ServiceNow platforms and interfaces.

Target group:

System administrators or system consultants


Instructor is native Danish, but in some classes the teaching may be in English if needed.

Exam: No, but can subsequently be ordered on – only available in English.

The price for ServiceNow Fundamentals


  • 11.995 DKK


  • Training materials, light breakfast and lunch

Training materials: E-book (pdf) and hand-outs from instructor on the course

Join the SystemNow Fundamentals course

Send an email to for enrollment to course. Also if you are a business and want an offer on a business course