ITIL 4 Digital and IT Strategy course is one part (out of two) of the Strategic Leader certification.
It contains a fair number of models, approaches, and relevant practices employed by business professionals. Furthermore, there will be best practice recommendations for making use of disruptive technology in a landscape that is volatile, uncertain, complex, and ambiguous (VUCA).
- The course and optional certification will help you to gain knowledge of and discuss:
digital organizations, strategy, purpose, vision, digital transformation, business models, and operating models
- getting a broad range of knowledge about digital key concepts including digitization vs. digitalization, parallel operating models, customer journey mapping, and the use of OKR´s and the Cynefin framework, and
- gain relevant practice via four assignments, a case study, and a follow-up multiple-choice exam