ITIL® 4 Create, Deliver and Support

One of five courses required to obtain ITIL® 4’s Managing Professional Certificate


  • ITIL® 4 Create, Deliver and Support
  • Online
  • 3-day course. Stay tuned.
    We will keep you posted on LinkedIn.
  • 9am – 5pm


The Create, Deliver and Support course provides participants with the tools needed to build, operate, and support IT services. It contains a number of Service Management practices, which are most closely related to operations and support. Examples include “Change enablement”, “Deployment management” and “Release management” as well as “Service validation and testing”.


The course gives you practical experience through exercises, to understand and create value streams, which support, maintain and operate your infrastructure using the learned practices that are taught and thoroughly explained and discussed during the course.

The course will also focus on service performance and service quality. During the course you will also learn about ways to continuously improve services.

Prerequisites for participation

An ITIL® 4 Foundation knowledge is important either with a certificate or just by having worked in an ITIL® 4 structured company. Alternatively the ITIL® 4 basic knowledge needs to be obtained via self-study before or during the course, in order to follow along since this is an intermediate level course in the ITIL® 4 Professional certification stream.

Target group:

The course is relevant for managers, IT architects, IT professionals and ITSM architects who want a basic understanding of how ITIL® 4 can be applied in your organisation.


ITIL® 4 Create, Deliver and Support uses teaching material in English using the original ITIL® 4 terms.

The exam is only available in English and the course material will be in English as well.

Students who choose to take the certification exam will receive an exam voucher, which allows them to complete the Certification Test at a time of their choice after the course (online proctored).

Instructor is native Danish, but in some classes the teaching may be in English if needed.

The price for ITIL® 4 Create, Deliver and Support


  • 12,600 DKK incl. exam (at the end of the course)


  • Training materials

Training materials: E-book (pdf) and hand-outs from instructor on the course

Join the ITIL® 4 Create, Deliver and Support course

Send an email to for enrollment in the ITIL® 4 Create, Deliver and Support course. Also if you are a business and want an offer on a business course.