THE IT CHALLENGE
Many organizations have successfully made use of ServiceNow to automate their IT operations. Often times they rely on this cloud-based platform to deliver a variety of other integrated enterprise-wide solutions. The outstanding single system of record contains valuable, important or critical data. How to access the data if it is stored too far away, somewhere in the cloud? The standard ServiceNow ODBC driver has its natural, well-documented limitations and it does not always fit the reporting requirements. On top of that sending complicated aggregated queries into a production ServiceNow instance every time the report is being generated is posing unnecessary load on the instance.
Without a reliable and repeatable method to extract and maintain the ServiceNow data in a more traditional, relational database, it is impossible to leverage proven reporting solutions, analyze the data effectively by the business intelligence tools, or load the data into a data warehouse. Using the data exports or homegrown solutions leads to high development and maintenance costs and a risk of impacting end users.